FAQs

Frequently Asked Questions

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We accept Visa, MasterCard, American Express, Discover, and PayPal. For additional payment options, like purchase orders and ACH, please contact sales.
Yes - you need three things to have a functioning website: a domain name, web hosting, and site files. You can think of your domain as your street address, your web host as the space you rent to have your business in, and your site files as the items in your office. Your web host provides the server where your site files (including blog posts, images, landing pages, and more) live so they can be accessed at yourdomain.com.
The "shared" in shared hosting refers to the fact that multiple websites are sharing a single web server. Shared is a perfect option for new bloggers or small websites that are just getting started online who need an economical option. As your site traffic grows, you can seamlessly upgrade at any time to a different hosting plan such as cloud hosting.
The Choice Plus is our most popular shared hosting plan, as it's budget-friendly but allows you to host as many domains as you like. Each plan includes a Free SSL so that your website content will be flagged as secure. The Business package includes a free upgrade to Positive SSL, providing a warranty and the TrustLogo® Site Seal which lets your customers know that your website content is secure. Regardless of which plan you choose, all of our shared hosting plans come with unlimited emails, easy one-click installs of WordPress and other popular content platforms, and 24/7/365 expert support.
Yes, Genesis offers FREE site transfers for new accounts within 30 days of signup. We're committed to making web hosting easy and stress-free!
Domain names and websites are closely related but require separate services. A domain is used by Internet users to access your website. Our domain name, for example, is https://www.gcn.ltd/. Web hosting, on the other hand, is what is needed to make your website appear online. Behind every domain, there is a web hosting service address where the files that compose your website are being stored.

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